Group Sales Terms & Conditions

The following are the terms and conditions for reserving tickets through a group offer from the Saratoga Performing Arts Center (SPAC).

1. Group rates are offered to certain performances for a designated group leader or operator, hereinafter referred to as “the purchaser”, purchasing a total of 10 or more Regular tickets to a single performance within one order. If the purchaser is not purchasing a minimum of 10 Regular tickets within one order for any one event, or if the order should be adjusted to fall below a total of 10 Regular tickets at any time, a group rate will not be offered; all tickets will then need to be purchased at full price.
2. For every 20 paid group tickets to a single performance of New York City Ballet or The Philadelphia Orchestra, the purchaser qualifies to receive 2 additional complimentary tickets to the same performance in the least expensive paid price level or lower in the order.
3. Payment may be made by Visa, Mastercard, Discover, American Express, or checks made payable to “Saratoga Performing Arts Center”.
4. Seats may be reserved for the group upon collection of a non-refundable deposit in the amount of 50% of the total value of the order.
   1. An invoice will be sent to the purchaser representing the event name and date, the total number of tickets reserved, the total amount paid in a deposit, the total amount remaining to be paid, and the date payment must be received by.
   2. Final payment must be received in full no later than 2 weeks prior to the date of the performance, hereinafter referred to as “the 2-week window”. If final payment is not received by this date, the purchaser will forfeit the reserved seats and will not receive a refund of their 50% deposit. The final payment date will be noted on the invoice.
   3. If the purchaser is ordering group tickets within the 2-week window, all tickets must be paid for in full upon ordering.
      1. If the purchaser had already paid a 50% deposit maintained by SPAC for tickets to the same event which they have previously forfeited their reservations for, the deposit will be put toward the payment for the new tickets.
5. Ticket return and exchange requests may be submitted for consideration to the Group Sales Manager and are not guaranteed.
   1. Ticket return or exchange requests must be made to the Group Sales Manager prior to the day of the event.
   2. Any adjustments to the order must be made either by or with the written approval of the purchaser.
      1. Adjustments to the order made by the purchaser may be made in writing via mail or email. Adjustments may also be made via telephone but must be confirmed in writing before changes are processed.
6. Ticket adjustments are processed as follows:
   1. If tickets are added prior to the 2-week window, a 50% deposit must be paid to reserve additional seats if the purchaser is not paying in full when tickets are added.
   2. If tickets are added within the 2-week window, all additional tickets must be paid for in full at the time they are added to the order.
   3. Every effort will be made to honor seating requests and/or to seat additional tickets next to or near previously reserved tickets based on availability at the time they are added.
   4. If tickets are removed prior to the 2-week window, the 50% deposit already paid remaining in the order will be contributed to the total remaining amount due.
   5. If tickets are removed within the 2-week window, i.e. after the final payment date, refunds will not be provided for the removed tickets.
      1. If tickets are removed from the order at any point to cause the total number of tickets remaining to fall below 10 total, the order will no longer qualify as a group. The group rate will no longer apply to the remaining tickets, and the order must be paid for in full at that time. The 50% deposit already paid remaining in the order will contribute to the total amount due.
7. Tickets will be delivered to the purchaser once final payment is received, using the agreed-upon method.
   1. Tickets may be emailed to the purchaser’s email address to distribute to all group members either digitally or by printing tickets and distributing physically.
   2. Tickets may be mailed to the purchaser’s address.
   3. Tickets may be held at will call to be picked up from the box office under the purchaser’s name.The purchaser must show photo identification to pick up tickets. If an individual other than the purchaser is picking up the tickets, the purchaser must inform the Group Sales Manager of this change and include the name of the individual picking them up in writing.
8.  Group orders are reserved in the order they are received and in the order in which purchasers provide either payment in full or a 50% deposit.
9. Prior seasons’ seating is not indicative of the purchaser’s seating options this season. SPAC will do its best to accommodate seating requests, but seating is limited by what is available at the time the purchaser’s order is processed.
10. SPAC has a bus pick-up/drop-off location just outside the main gate into the venue. There is also space for bus parking in the main Route 50 parking lot.
    1. If a group is traveling to SPAC by chartered bus, the bus driver will receive a complimentary ticket to the performance the group is attending.

Please be aware that Saratoga Performing Arts Center may update these terms with or without notice to the purchaser.