Guest Services Attendant
| Job Title: | Guest Services Attendant |
| Department: | Guest Services |
| Employment Status: | Part-time or Seasonal |
| FLSA: | Non-exempt |
| Reports To: | SPAC Guest Services Supervisor |
| Management Position: | No |
| Pay Range: | $16.50 to $17.50 per hour |
| Created/Revision Date: | February 2026 |
Position Summary
The Guest Services Attendant supports a smooth and elevated experience for guests attending SPAC events, with a focus on access to reserved, member-only, and VIP areas. This role works closely with internal teams to verify credentials, manage access points, and provide clear direction and assistance throughout the venue. Guest Services Attendants are expected to remain professional, attentive, and guest-focused while helping maintain order and a welcoming atmosphere during high-volume events.
Essential Duties and Responsibilities
- Greet guests arriving at member only areas during SPAC events. Direct guests to the appropriate areas proving accurate information on venue layout and event procedures.
- Check membership levels, credentials and guest lists to verify access to reserved, VIP, or restricted spaces.
- Monitor reserved areas to ensure only authorized guests enter and remain in those spaces.
- Provide exceptional customer service to all guests attending events on the SPAC grounds.
- Assist with guest entry at venue entry gates during larger events.
- Notify management of occurring deficiencies or needs for repairs.
- Practice professional concert and radio etiquette.
- Follow all health and safety regulations.
- Other duties as assigned by management.
Knowledge, Skills, and Abilities
- Follow directions while working independently or with a small team.
- Strong communication and interpersonal skills, staying calm and professional.
- Excellent customer service skills with ability to resolve minor disagreements.
- Strong problem‑solving skills, especially when handling guest concerns or seating disputes.
Qualifications
- Must be at least 18 years of age.
- Previous customer service, hospitality or event operations experience strongly encouraged.
Schedule
- As SPAC is a performing art venue with events in the daytime, evening and on weekends, employees must be available to work evenings, holidays, and weekends during our Event Season from late May to early September.
- Employees are expected to have reliable transportation to be able to work scheduled shifts. Shift times that will vary based on each scheduled event.
- While employees may not be required to be available for all shifts, employees are expected to be available and work regularly throughout the season.
Physical Demands
- While performing the duties of this job, the employee is regularly required to walk; use hands to handle or feel; reach with hands and arms; stoop or crouch; and talk or hear.
- The employee frequently is required to stand for prolonged periods and climb stairs or balance.
- The employee is occasionally required to sit.
- The employee must regularly lift and/or move up to 15 pounds.
Work Environment
- The employee is frequently exposed to outside weather conditions including rain, humidity, wind, heat and/or cold. This position often works under protective cover and may be partially protected from some weather conditions.