Ticketing & Box Office

This policy only applies to SPAC-produced events and NOT Live Nation concerts.

There are no refunds on tickets unless an event is canceled, rescheduled, or postponed as described below in the COVID-19 and Weather ticketing policies. You may exchange your tickets for another event if the event you are exchanging from is more than three days away, and not sold out. There is a $3 per ticket exchange fee.  

In the best interest of guests and staff, SPAC will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to an event, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check our website often for updates to your event as guidelines are subject to change. 

Once you’ve purchased tickets, if an event is canceled or postponed, we offer several options including exchanges to another event, exchanges for a gift certificate for a future event, the opportunity to support SPAC through a donation of the value of your tickets, or a full refund. As always, if you have questions when making a ticket purchase, you can call our helpful Box Office staff at 518.584.9330.  

This policy only applies to SPAC-produced events and NOT Live Nation concerts.

All events are rain or shine. If an event is canceled, rescheduled, or postponed due to an extreme weather event, we will offer exchanges for a gift certificate for a future event, the opportunity to support SPAC through a donation of the value of your tickets, or a full refund.  

Live Nation tickets cannot be exchanged, and are non-refundable unless the event is canceled, rescheduled, or postponed.

Live Nation/Ticketmaster will email ticketholders with information for any canceled, rescheduled, or postponed events. Questions? Login to your Live Nation account, find your order, and send an email to Fan Support. Limited phone support is also available at 1.800.653.8000.